Terms of Service

This agreement is a legal contract between you and Bluewhale VPN (the 'Service Provider') regarding the downloading, installation and use of this mobile VPN and network acceleration application (the 'App').

By downloading, installing or using this App, you confirm that you have read and agreed to this agreement. You may not copy, modify, decompile, reverse engineer the App or remove related trademarks without authorization. Users are responsible for device, account and password security, and should avoid jailbreaking, rooting or installing untrusted system components that may affect service stability or data security.

This Service may integrate necessary third-party services, such as app stores, analytics or crash reporting. During use, you should also comply with the terms of those third-party services.

The App depends on stable Wi-Fi or mobile data. Users are responsible for issues caused by device arrears, weak signals, carrier restrictions, insufficient data plans or roaming fees. Before using the App, confirm that you are authorized to use the relevant device and network.

Users are responsible for their own usage behavior. We make reasonable efforts to maintain route information, client versions and service availability, but do not guarantee that every region, platform or third-party site will always be reachable. The App may publish updates for compatibility and security; after service termination, users must stop using and delete the App.

Software Non-Refund Policy

Thank you for choosing Bluewhale VPN. Before purchasing, confirm the plan, device compatibility and intended use case, and make full use of any available trial or demo features.

Non-Refund Policy: All software sales are final and non-refundable. Once a software license key or access to a digital product has been provided, refund requests will no longer be accepted.

Product Evaluation: We recommend using the free version, demo features or support consultation before purchase to confirm that the service matches your network environment and needs.

Customer Support: If you encounter installation, connection or account issues, contact our support team and we will provide troubleshooting guidance where possible.

Technical Issues: In rare cases, technical issues may affect your ability to use our software as intended. We will make every effort to resolve issues promptly. However, this does not entitle you to a refund.

Unauthorized Use: No refunds will be provided if software license keys or digital product access are found to have been shared, resold, or used without authorization.

Policy Changes: We reserve the right to modify or update this refund policy at any time. Any changes will take effect immediately upon publication on our website.

By purchasing and using our software, you agree to comply with this non-refund policy.

If you have questions about this refund policy, contact the Bluewhale VPN support team for clarification.

The terms and conditions of this agreement may be updated periodically. You are advised to check this page for the latest version; changes take effect after publication. If you have questions about Bluewhale VPN's service agreement, please email [email protected] to contact us.